Method 3 – The role of empathy in conflict

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Practical description sheet
Title: The Role of Empathy in Conflict
Purpose: To teach learners how to use empathy to reduce tension and resolve conflicts constructively.
Duration: 60–75 minutes
Format: Role-play, guided reflection, group discussion
Core Steps: Context → Understanding empathy → Role-play → Reflection → Debrief
Materials: Scenario cards, empathy checklists, flipchart
Target Group: Adults 20–60, especially those facing workplace/family stress
Learning Outcomes: Define empathy, practise perspective-taking, apply empathetic listening, resolve conflicts constructively
Key Benefits: Reduces tension, builds trust, strengthens resilience and relationships
 

Method 3 – The role of empathy in conflict

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