Practical description sheet Title: Active Listening – Communication Enhancement Purpose: Strengthen understanding, empathy, and clarity in communication Duration: 60 minutes Format: Paired and group role-plays with reflection Core Steps: Intro & discussion of poor vs. good listening Demonstration Paired listening and paraphrasing Role-play scenarios Debrief and personal goals Materials: Role-play cards, checklists, flipchart, pens Target Group: Adults (20–60), mixed background, including migrants and job-seekers Learning Outcomes: Attentive listening, paraphrasing, empathy, overcoming barriers Key Benefits: Improves relationships, teamwork, and employability; builds trust and reduces misunderstandings
